March 12, 2010

Apple Admits To The White MacBook Cracking Issue

Cracking along a white MacBook

If you own an older white MacBook you may have noticed some hairline cracks on the bottom case. These cracks are known to form around the front, under the palmrests and trackpad, around the I/O ports, near back rear corners, and around the rear vents.

Good news came out of Apple admitting to these cracks…they will fix them even if you are out of warranty. It is now stated that these cases may crack under normal use. Apple’s old policy would not cover the bottom casing in a repair. If your old white MacBook has some cracking issues you are allowed to take it in to a store and have them fit it, in or out of warranty. They will diagnose that it is not directly your fault and is just caused by normal wear.

I’m glad Apple made the decision to switch over to a unibody aluminum laptop so we wont have to see these issues anymore. I bet they will be pushing their new line of MacBooks when you take your old one in for cracking repairs.

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Apple Acknowledges Overheating Nanos & Fraying Magsafe Adapters

Apple has released knowledge base and statement for two different product defects. The first statement addresses the first generation iPod nano battery over heating issues. In some rare instances the battery in the first generation iPod nano has failed or cause deformation of the iPod itself due to overheating. The first generation iPod was sold from September, 2005 – December, 2006. If you think you are affected by this issue contact AppleCare for replacement.

The second statment addresses the issue with MagSafe Power Adapter insulation fraying and exposing bare wire. The knowledge base can be found here. Affected customers may still be eligible for replacement even if their MagSafe adaptor is out of warranty.